Financial Perspective: Contributes to Cost Efficiencies

• Demonstrates budget and cost awareness and identifies cost-saving initiatives within the issuing function.
• Identifies and escalates risks that may increase costs.
• Adheres to issuing procedures to prevent financial loss.

Internal Business Process Perspective: Issues Stock and Diesel

• Issues materials, consumables, and diesel according to approved procedures.
• Reviews and manages all supporting documentation, including bin cards, delivery notes, and order information.
• Ensures quality of issued items by inspecting for damage or defects.
• Investigates and reports stock variances.
• Ensures compliance with company standards, safety requirements, and legislative obligations when issuing all items.
• Conducts routine cycle counts to maintain accurate stock levels.

People Perspective: Personal Development & Team Contribution

Personal Development

• Manages personal performance in line with agreed KPAs/KPIs.
• Identifies development areas and updates personal development plans accordingly.
• Works to build proficiency and competence within the role.

Team Contribution

• Contributes positively to team and organisational objectives.
• Demonstrates respect, inclusivity, and collaboration.
• Shares knowledge, practices, and insights to support team performance.

Customer Perspective: Customer Relations & Stakeholder Management

Customer Relations Management

• Manages customer expectations and meets required performance standards within warehouse services.
• Achieves logistics-related KPAs/KPIs.
• Enhances customer satisfaction through consistent, accurate issuing processes.
• Builds organisational relationships through effective communication and collaboration.

Stakeholder Engagement

• Engages with internal and external stakeholders to support business and service objectives.
• Prioritises stakeholder needs, especially those of internal mine customers.
• Collaborates with management, officials, and team members to resolve operational issues and coordinate activities.